Article 3 – The rise of AI in corporate Learning and Development

 

AI has completely revamped the way organizations approach all business functions, including Learning & Development.

AI based learning is the new kid on the block. It’s revolutionizing corporate training, by improving employee engagement, and driving business performance. Let’s dive in and understand how.

1. Curated learning through AI-Driven Learning Paths

AI’s ability to personalize learning experiences is a game changer. Traditional training programs are generic and may not cater to individual employee needs. AI-driven Learning Management Systems can analyze employee performance, skills, and learning preferences to recommend customized learning paths (Johnson, 2023).

For example, in the organization I work in, the LMS’s come equipped with AI- powered machine learning algorithms and chatbots that can suggest learning content based on an employee’s job role, past training, and KPIs. Research by Deloitte (2023) found that organizations using AI-based personalization in training saw a 32% increase in employee engagement.

2.  Introduction of Adaptive Learning

Adaptive learning is when training content is specifically adjusted based on a learner’s progress and knowledge gaps. This allows employees to access content at their required knowledge level, which prevents frustration from overly complex material or boredom from redundant lessons (Clark & Mayer, 2022).

3. Automated Content Creation

Previously, I discussed on the growing trend of Micro-learning in L&D. AI can support microlearning by streamlining content creation by generating training materials, quizzes, and even video summaries. This allows AI to scan vast amounts of data and create bite-sized, engaging learning content (Singh, 2020).

4. Gamification

AI Powered Gamification improves engagement by introducing an element of competition in the form of leaderboards and learning incentives like badges and certificates into training programs, especially e-learning such as E-Modules.

For example, Duolingo’s AI-driven gamification strategies have been widely successful in increasing user engagement in language learning.

Challenges to overcome

One main challenge in incorporating AI into learning is the Bias in AI Algorithms – AI models can reflect biases in training data, leading to inaccurate recommendations (Hughes, 2021).

Furthermore, due to the new Data Protection regulations in Europe that impact all countries engaged in business with EU countries including Sri Lanka, there is a concern in how AI-powered training systems collects vast amounts of employee data, raising privacy and security issues (KPMG, 2023).

And finally, with the popularization of AI based learning and rush to incorporate AI into every single business function to keep up with the competition, corporates today are moving away from the understanding that human facilitators are still required for complex skill development and emotional intelligence training (Forbes, 2023). This can lead to the loss of the human touch factor when it comes to learning.

In conclusion, AI is heralding a new era of corporate training by making learning more personalized and efficient. While challenges such as data privacy and bias will arise, the benefits of AI-powered learning far outweigh the risks it imposes. As AI continues to evolve, organizations will have to invest in AI in L&D to survive in a rapidly evolving digitalized world.

 

References

Brown, L. (2021) The Role of AI in Employee Training. Learning & Development Journal, 35(4), pp. 57-72.

Clark, R. C. & Mayer, R. E. (2022) E-Learning and the Science of Instruction. 5th edn. Hoboken, NJ: Wiley.

Deloitte (2023) AI-Powered Training: Transforming Workforce Learning. Deloitte Insights.

Forbes (2023) The Future of AI in Corporate Training. Forbes Business Review.

Gartner (2023) AI in Learning & Development: Trends and Insights. Gartner Research Reports.

Henderson, P. (2021) Gamification and AI in Workplace Training. Training Industry Journal, 29(3), pp. 43-58.

Hughes, J. (2021) Bias and Ethics in AI-Driven Learning. Harvard Business Review.

IBM (2022) Adaptive Learning and AI: A Case Study on Knowledge Retention. IBM Research Reports.

Johnson, S. (2023) AI-Powered Learning: Transforming L&D in the Digital Era. Business Learning Review, 40(2), pp. 12-27.

KPMG (2022) Personalized Learning with AI: A Workforce Strategy. KPMG Research.

KPMG (2023) AI Ethics and Data Privacy in Corporate Training. KPMG Insights.

LinkedIn Learning (2023) Workplace Learning Report: The Rise of AI Training Solutions. LinkedIn Insights.

Singh, A. (2020) Automated Content Creation in Corporate Learning. Journal of Corporate Training, 38(2), pp. 34-49.

Smith, K. (2023) AI Analytics in L&D: Measuring Learning Effectiveness. Learning Analytics Journal, 42(1), pp. 19-33.

Taylor, J. (2022) The Psychology of Gamified AI Learning. Training & Development Review, 30(5), pp. 25-40.

Comments

  1. Ishankhi Nilnadhi JasingheMarch 4, 2025 at 10:20 PM

    According to your article , the Challenges to overcome and apart from all what you have indicated, in your view what are the challenges organizations are facing when incorporating AI in to their Trainings?

    ReplyDelete
    Replies
    1. The L&D Loop!March 6, 2025 at 1:33 AM

      I think, when taking Sri Lanka as an example, our digital literacy rates are the biggest challenge when it comes to overcoming tech barriers. It's the same with AI. It's a relatively new technology, that most employees without a strong tech background, don't understand to use to its maximum efficiency. Right now, most people use AI to draft their emails when it can be used for so much more. It's the same with learning. Once people have an understanding of it's potential, the possibilities on how to use it to learn is endless

      Delete
  2. Nirosh GoonasekeraMarch 5, 2025 at 8:16 PM

    This is a very informative article on how AI technology could lead the way forward in L & D. In todays world, AI has become a hot topic for discussions on how it could shape up the future of the world. Despite its challenges and limitations, organization are now moving or rather have started to invest in incorporating AI technology to enhance business operation. Nevertheless, using AI technology to reshape how employees acquire new knowledge and skills is now being considered by organization in order to reap the full potential of the technology.

    Saying that , AI has now come into a level where is has started to reshape the global labour market. A report by McKinsey Global Institute has stated that AI could lead to half of the work performed by employee automated by the year 2055. This could lead to potential risk on the society as organization would start reducing their employee count, especially employees with intermediate skills and would hunt for rather high skilled employee for, C. (2021). Understanding the impact of artificial intelligence on skills development. UNESCO Publishing.

    In this context, what options do you think orgnizations could consider in order to minimize the social impact whilst implementing AI technology on L & D?

    ‌

    ReplyDelete
    Replies
    1. The L&D Loop!March 6, 2025 at 1:44 AM

      In my opinion, to minimize the social impact of AI in L&D, organizations could focus on upskilling and reskilling employees, helping them learn new skills for more advanced roles. They can also use AI to assist employees, not replace them, by automating repetitive tasks while humans focus on creative and strategic work. Promoting a growth mindset will also help employees see AI as an opportunity to improve, not a threat.

      Delete
  3. Naveen Wedasinghe ArachchiMarch 6, 2025 at 7:25 PM

    AI is transforming corporate training, making it more personalized and engaging. While challenges like data privacy and bias exist, the benefits for employee performance are clear. It's exciting to see how AI will shape the future of learning.

    ReplyDelete
    Replies
    1. The L&D Loop!April 5, 2025 at 8:27 PM

      Yes, I agree. AI is making corporate training much more personalized. There are challenges, but the boost to learning and performance is very clear

      Delete
  4. Antoinette PereraApril 2, 2025 at 10:23 PM

    How can organizations balance AI-driven learning with the need for human interaction in skill development and emotional intelligence training?

    ReplyDelete
    Replies
    1. The L&D Loop!April 5, 2025 at 8:30 PM

      There's many ways this can be done. AI can be used for personalization, it help to integrate human-led sessions like mentorship, and coaching, it helps to foster peer interaction like Group projects and discussion forums and supports continuous feedback loops which really helps with improvement

      Delete
  5. Zahran CassimApril 3, 2025 at 6:53 AM

    AI-driven learning is transforming corporate training globally, and Sri Lanka is no exception. As businesses here embrace AI-powered personalization and gamification, they can boost employee engagement and performance. However, data privacy and the need for human-led learning remain crucial challenges. Excited to see how Sri Lankan organizations navigate this shift!

    ReplyDelete
    Replies
    1. The L&D Loop!April 5, 2025 at 8:31 PM

      Yes I feel the same! It’ll be interesting to see how Sri Lankan companies blend AI innovation with local needs while keeping the human touch intact!

      Delete
  6. Employee RelationsApril 4, 2025 at 3:34 AM

    This is good article and in my point of view AI in corporate Learning and Development is transforming how organizations train and upskill their workforce. AI-powered tools enable personalized learning experiences by adapting content to individual needs and learning styles, improving engagement and retention. It also allows for data-driven insights, helping HR teams identify skill gaps, track progress, and tailor training programs effectively. Additionally, AI can automate routine tasks, freeing up time for more strategic learning initiatives. As a result, AI enhances the efficiency, accessibility, and effectiveness of employee development, driving innovation and helping organizations stay competitive.

    ReplyDelete
  7. The L&D Loop!April 5, 2025 at 8:32 PM

    Thank you for your feedback :)! AI is revolutionizing L&D by making training smarter and more tailored. It’s interesting watching how data-driven insights and automation can improve both employee growth and organizational success.

    ReplyDelete

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